Who Provides Customer
Service For Your Case?
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Child support customer
service is available from
two separate agencies. If
you have a case with the
Division of Child Support
Enforcement, your customer
service is provided by the
DCSE Customer Service Region
through our Interactive
Voice Response System or
through our DCSE web site.
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If you do not have a case
with the Division of Child
Support Enforcement, your
customer service is provided
by the local Clerk of Court.
Your ATLAS case number will
not gain you access to the
DCSE IVR or web site.
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The Maricopa County Clerk of
Court has advised DES that
they add the letter “N”
after the ATLAS case number
in all correspondence that
they send to their
customers. Please check the
most recent correspondence
you have received.
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All court orders obtained by
DCSE, as part of your
service, will show an
Assistant Attorney General's
name on the first page of
the order, in the upper left
hand corner.
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DCSE Custodial Parent:
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Application: If
you have ever completed
an application entitled
“Request for Title IV-D
Child Support Services”
with the State of
Arizona, Division of
Child Support
Enforcement (DCSE), your
case would be worked by
DCSE. Once your case is
set up, a letter is sent
to you to inform you of
your ATLAS case number,
as well as your rights
and responsibilities.
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OR
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Cash Assistance:
If you have ever applied
for and received cash
assistance from the
State of Arizona, your
case would’ve
automatically opened up
with DCSE to establish
paternity and to
establish and enforce
your child support
order. Letters to inform
you of your ATLAS case
number and your rights
and responsibilities, as
well as other notices,
are sent to you.
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DCSE Non-custodial Parent: |
If your case is being worked
by the State of Arizona,
Division of Child Support
Enforcement (DCSE), you
might have received
Statements of Account on
either a monthly or
quarterly basis which inform
you of the status of your
child support account. Also,
all notices and letters sent
by the Division of Child
Support Enforcement provide
you your ATLAS case number.
The Court does not send out
statements, notices or
letters.
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Where to locate your
ATLAS case number:
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Non-custodial Parents:
Your ATLAS number is
provided to you on
Statements of Account
which are sent to you
either monthly or
quarterly to inform you
of the status of your
child support account.
Also, all notices and
letters sent by the
Division of Child
Support Enforcement
provide you your ATLAS
case number.
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Custodial Parents:
Your ATLAS number is
provided to you on
Notices of Collection
which are sent to you
either monthly or
quarterly to inform you
of the status of your
child support account.
Also, all notices and
letters sent by the
Division of Child
Support Enforcement
provide you your ATLAS
case number. If your
child support is sent to
you in the form of a
paper check, your ATLAS
number is found on the
pay stubs.
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